• Simple Life is the #1 AI-powered health coaching app for adults who want to lose weight and enjoy a healthier lifestyle—without the stress or extremes. Our mission is to empower people to feel their best every day. By challenging traditional, restrictive approaches, Simple offers a more sustainable method grounded in ease, personalization, and real-life support.
  
  Simple has had over 17 million downloads and more than 300,000 5-star reviews, having helped millions lose weight successfully and sustainably. Simple has earned recognition as Best Virtual Coach and one of the Top 100 AI companies — all thanks to a dedicated global team driving real impact.

With SIMPLE as a partner in their pocket, users feel cared for and empowered to embrace — and stick to — new healthy habits. To learn more, visit simple.life.

As a Customer Support Agent (Chat & Email) at Simple, you’ll be the calm, helpful voice behind every message, supporting our users through billing, account, and general inquiries. This is a 3-month contract role, ideal for someone with exceptional written communication skills and a passion for helping others.

You’ll focus on delivering empathetic, fast, and thoughtful responses through chat and email.

Please note that this is a full-time, 3 month contract. 

Key Responsibilities:

• Respond to user inquiries via chat and email, offering timely, friendly, and professional support
• Address and resolve billing, account, and general product questions within SLA
• Maintain high CSAT scores and positive user interactions
• Identify and escalate recurring or complex issues to internal teams
• Share insights with the team to help improve tools, processes, and support content
• Attend team meetings, training, and feedback sessions

What we’re looking for:

• 1+ years of experience in customer service as a phone support agent in a fast-paced B2C environment;
• Strong written communication—you can be clear, warm, and effective without sounding robotic
• Empathy-driven problem-solver who thrives in helping others
• Comfortable using tools like Intercom, Jira, or similar platforms
• Strong time management skills—you know how to stay organized in a queue-based workflow
• C1+ level of English

You will not love this role if you…

• Prefer highly structured environments over dynamic, evolving ones
• Aren’t comfortable taking initiative or working independently
• Don’t enjoy fast-paced work or adapting to change
• Are not committed to short-term roles or contract positions

Our Hiring Process

• CV & Written Q&A Review – We evaluate your experience and communication style
• Team Lead Interview – A chat with a member of our support leadership team
• Final Interview – A conversation with our Head of Customer L1 Support
  
  We're excited to meet people who care deeply, act with integrity, and believe in the power of simplicity. If that sounds like you—we’d love to hear from you.