Zing AI Coach is the world’s first AI Fitness Personal Trainer revolutionising the way you approach health and wellness. Four years ago, we embarked on a mission to redefine the fitness by replacing the need for a personal trainer with smart, personalised and motivating guidance powered by AI. We are not just another app - we are a movement. Our mission is to help people reach their full potential, physically and mentally, through transformative health journeys that's not only highly flexible but also fosters creativity and collaboration at every turn.

We’re looking for an experienced IT Support engineer eager to grow into a DevOps role. You’ll handle traditional IT support while gradually expanding into cloud operations, automation, and infrastructure reliability. If you’re excited about AWS, automation, and improving IT processes and want hands-on opportunities to develop into a DevOps engineer, this is the perfect role.

Responsibilities

• Provide advanced helpdesk support, troubleshooting hardware, software, network, and access issues for employees.
• Manage laptops, accounts, and access permissions across various systems (Google Workspace, VPN, SSO, SaaS, etc.).
• Manage onboarding and offboarding IT activities.
• Begin automating repetitive IT tasks using Python, Bash or similar language (prior experience is a plus).
• Support best practices in endpoint security, access control, and data protection.
• Get hands-on experience with AWS, Terraform, CI/CD, and Kubernetes, progressively taking on more DevOps-related tasks as your skills grow.

We expect that you have

• 3+ years of experience in IT Helpdesk / IT Support roles in a fast-paced environment.
• Strong troubleshooting skills across macOS and Linux, networking, and SaaS tools.
• Experience with automation (e.g., scripting, PowerShell, Bash, Python) is a plus.
• Basic AWS knowledge (IAM, EC2, S3, VPC, etc.) with a strong willingness to learn more.
• Excited to grow into an SRE/DevOps role: we provide real opportunities to learn and apply cloud infrastructure and automation skills.
• English communication skills: you’ll be helping teams across different locations.

Why working at Zing is awesome

• Be part of the fastest-growing fitness and lifestyle startup
• Help shape the internal engine of one of the most exciting AI consumer products
• Excellent work environment: the company is small enough to be person-oriented
• Remote-friendly environment with the option to collaborate in-person

Come be a part of something extraordinary at Zing AI Coach – where innovation meets inspiration, and every day brings new opportunities for growth and impact. Join us and help us create an exceptional user experience for Zing Coach!